Stupid Tech Support A collection of stores and accounts that date back to the early 90's and present day. The title says all, enjoy... http://www.rinkworks.com/stupid/cs_stuptech.shtml
This is probably one of the most hilarious things I have ever read. But I'm not surprised that people are reporting the stupidity of technicians. It's happened to me too, once before, and it was really short. I barely remember it, but it went something like this: Me: *calls number of internet company* Tech: Hello, (brand) internet services, how may I help you? Me: Yes, hi, um, my internet just isn't working. Is your service down in my area? Tech: Umm...*click* This tech obviously didn't know what he was doing. Turns out it had been down for hours until it finally was repaired. I called again later, and went to the problems number and reported this call. Me: *calls number* Voice: Hello (brand) internet services, comments or problems? Please press 1 if you would like to talk to one of our staff members about a problem you may have been confronted with. Me: *presses 1* Voice: We are now connecting to a staff member. Staff M: Hello? Me: Yes, hi. I called a few hours ago and I asked one of your technicians if service in my area had been down because my internet wasn't working. He hung up. I don't know why or anything, it turns out that your service was down. That's not the problem, but the problem is why your technican hung up when he was supposed to help me, the customer. Staff M: This is very unusual. Do you know what he looks like so I can talk to him? Me: How am I supposed to know how he looks like? I don't care about you talking to him, I care about why I was hung up on when I was asking a simple question. Staff M: I see, well we should have when you called on list, do you remember what time you called? Me: This time. (I don't remember the time, guys.) Staff M: Well, let me put you on hold and I will report back in a few minutes. I was on hold for half an hour and then I hang up. From then on, I didn't bother to call, and I switched companies later on.
Die. I'm tech support for Comcast...if you get the condescending one, that's me I pride myself on actually being knowledgable about our products, and how to fix 'em. Quick hint: for those of you in the Bay Area, if your cable internet goes out in the next little while, just powercycle your modem and router...