Purchases made personally (box office or other retail outlet):
a. Return to the same location where the purchase was made
b. Present the ticket
c. If the purchase has been made in cash or debit card, the repayment will occur through bank deposit;
d. For purchases made by credit card, the amount will be credited on the card bill used, in 20 days.
Purchases made not personally (Internet and call-center):
a. Send an e-mail with the purchasing date to firstname.lastname@example.org
, subject "REFUND";
b. The amount paid will be credited to the card bill used, in 20 days.
Even with the change of date and place of the concert in Porto Alegre, the tickets purchased for this show are valid for the same sectors. There is no need to exchange tickets.